To view and manage your support tickets, follow these simple steps.
First, click on your profile icon located at the top right of the page. Next, select “Requests” from the dropdown menu. This will take you to the “My requests” section, where you can view all your submitted tickets. Here, you’ll find detailed information about each ticket, including status, updates, and any responses from our support team.
For ongoing support, you can add replies to non-closed tickets directly from this page. Additionally, if your organisation has multiple users, you can access the "Organisational requests" tab. This section allows you to view and respond to tickets created by other members of your organisation, ensuring seamless collaboration on shared inquiries.