If you need to request a refund, you can do so easily through your account dashboard or by reaching out to our support team at refunds@finera.com. Be sure to include the relevant transaction details, such as the date, amount, and transaction ID, to help us process your request efficiently.
Refunds are typically processed within 3-5 business days, though the exact timeline may vary depending on the payment method used. If you change your mind after initiating a refund request, you may cancel it as long as it has not yet been processed. To do so, please contact our team promptly.
By following these steps, you can ensure a smooth and timely resolution for any refund-related needs.