Transaction Processing

The user Acceptance Rate (AR%) (or in many cases known as Approval Rate) is a critical metric in the payments industry. It reflects the simple calculation of dividing the number of successful transactions by the total number of user attempts in unique terms. A higher AR% indicates greater transaction success, which is essential for maintaining smooth operations and improving customer satisfaction.

In the payments industry, a strong AR% contributes to reducing transaction friction, enhancing customer experience, and optimising revenue streams. Monitoring AR% allows us to identify areas for improvement, such as payment methods, regional restrictions, or system configurations. By focusing on improving AR%, we can ensure better acceptance rates, reduce transaction declines, and ultimately enhance overall payment efficiency and customer trust. 

At Finera, all transactions are securely authenticated to ensure the safety and integrity of the payment process. We offer both Standard 3DS and Frictionless 3DS options, depending on the level of risk associated with each transaction.

Standard 3DS: This method requires users to enter an additional layer of authentication, such as a password or a one-time code sent via SMS, to verify their identity when making a payment. It is designed to provide stronger security, particularly for higher-risk transactions.

Frictionless 3DS: For low-risk transactions, the 3DS authentication process can be bypassed, offering a smoother and more seamless customer experience. This frictionless flow is determined by the issuing bank, which evaluates factors such as the customer's transaction history, frequency of deposits, and the bank’s own risk policies. If the bank deems the transaction as low-risk, they may allow the payment to proceed without requiring additional authentication steps.

Ultimately, the decision to apply frictionless 3DS or Standard 3DS lies with the issuing bank. By offering both options, Finera ensures secure and efficient transaction processing, balancing security with user convenience.

In the payments industry, it's important to distinguish between front-end and processing currencies. The front-end currency is the currency displayed to your customers during the checkout process. This is the currency they see on your website, in their shopping cart, and on their order confirmation. Offering a variety of front-end currencies improves the customer experience by allowing them to transact in their local currency, reducing confusion and perceived foreign exchange costs.

The processing currency, on the other hand, is the currency in which transactions are settled with the acquiring bank. While you can display prices in numerous front-end currencies, transactions will ultimately be processed in one of our supported processing currencies: EUR, GBP, or USD. This distinction is crucial for understanding how funds are moved and reconciled within our payment ecosystem.

We understand the importance of offering a variety of front-end currencies to cater to your global customer base. Our gateway is designed to support the configuration of virtually any front-end currency, allowing you to present pricing in the local currency of your customers. The only exceptions are currencies associated with countries we do not currently process payments for. Please contact our support team for a comprehensive list of supported countries and currencies to ensure seamless integration and transaction processing.

Finera offers seamless integration with virtually any cashier system, including merchant-specific, custom-built cashiers. This flexibility ensures compatibility across a diverse range of platforms, empowering businesses to tailor their payment processes to their unique operational needs. For assistance with integration, our support team is always available to help.

Merchants are not required to maintain a Consumer-to-Business (C2B) bank account to integrate with Finera's Open Banking Solution. All funds are seamlessly collected by Finera, simplifying the process for merchants. However, if you do have a C2B bank account and wish to explore its use, please contact your Account Manager for tailored guidance, or email us directly at cs@finera.com.

Finera welcomes affiliated traffic exclusively from trusted sources. If you’re interested in partnering with us, please reach out to your dedicated Account Manager for detailed guidance and to ensure compliance with our standards, or email us directly at cs@finera.com.

We process transactions from nearly all countries in the world, with the exception of a few restricted regions. Presently, the restricted countries are Russia, USA, Israel, and Iran. Transactions originating from these regions are not supported.

For all other countries, we ensure smooth transaction processing to support your business needs. If you have any specific questions regarding country restrictions or need further clarification, please feel free to reach out to your dedicated Account Manager or our support team.

Transaction and velocity limits, which restrict the number and value of transactions processed within a specific timeframe, are an important part of maintaining a secure and stable payment environment. These limits are not fixed and can vary significantly based on a number of factors. These factors include, but are not limited to, the currency being used, the country of origin for the transaction, the specific payment solution employed (e.g., card type, alternative payment method), the customer's issuing bank policies, and the regulations imposed by our acquiring partners.

Due to the complex interplay of these variables, it's difficult to provide specific transaction or velocity limits in a general knowledge article. We encourage new customers to reach out to our Sales or Customer Success teams during the onboarding process to discuss their specific business needs and receive tailored guidance. Existing customers with specific inquiries about transaction limits or experiencing any processing issues should contact our support team for prompt assistance. This personalised approach ensures we can provide the most accurate and relevant information based on your unique circumstances.

To ensure the highest possible approval rates, our system employs advanced routing mechanisms using a multiple terminal identification logic. This optimisation feature is designed to enhance transaction success. By utilising our extensive processing history and insights, we can dynamically route transactions to the most suitable terminal, maximising the chances of approval while minimising disruptions to the customer experience.

This intelligent mechanism continuously evolves through machine learning and data analysis. By analysing trends and patterns in transaction declines, we refine our routing strategies to adapt to changing conditions and issuing bank behaviours. This ongoing improvement not only enhances the transaction approval rate and user acceptance rate, but also contributes to a seamless payment experience for both merchants and their customers.

Our goal is to optimise routing for approvals while ensuring transactions remain secure and compliant with regulatory standards. By achieving this balance, we deliver a robust and efficient payment processing solution.

Yes, you can request custom routing for your traffic. If you have specific requirements, such as dedicated BINS, preferred countries, or specific currencies, you can reach out to our support team with these details. Our team will work with you to understand your needs and implement custom routing solutions tailored to your business requirements.

While we strive to accommodate your requests, please note that custom routing may be subject to our system's underlying algorithms and processing strategies for ensuring higher acceptance rate. Depending on the data and performance analysis, some adjustments may be made to ensure optimal transaction success. For any inquiries or requests regarding custom routing, please contact our support team, and we’ll be happy to assist you further.