Whitelisting a card is a security measure implemented by Finera to ensure that only verified and trusted customers can complete transactions through our platform. This process helps safeguard against fraudulent activity and enhances transaction approval rates by pre-approving cards for use within our system. At Finera, we prioritise secure and reliable transactions, which is why we require all cards to be whitelisted before any deposits are made.
To maintain this high standard of security, Finera does not cater to first-time depositors (FTDs) by default. We kindly request that all clients you direct to us have successfully completed at least one deposit through another credit card Payment Service Provider (PSP) prior to their first transaction with us. Before processing any deposit, clients must whitelist their cards by providing the first 6 digits and last 4 digits of the credit card. This process ensures only known and trusted cards are permitted to transact.
Manual Whitelisting Process
For customers who prefer to handle whitelisting manually, here’s a step-by-step guide:
- Create a List: Compile a list of all known and trusted depositors.
- Organise in CSV Format: Structure this list into a CSV (comma-separated values) file, with the 6+4 digits of each credit card placed in a single column.
- Submit to Support: Share the CSV file with our support team. Requests can be made singularly or in batches, depending on your needs.
Automated Whitelisting Process
For enhanced convenience, Finera supports automated whitelisting for clients using compatible systems, such as a cashier service. This feature allows a smooth integration and reduces manual effort. If you are interested in setting up automated whitelisting, please contact our support team to explore this option further.
Best Practices for Whitelisting
Regardless of whether you opt for manual or automated whitelisting, we recommend providing an initial list of all your known and trusted depositors. This foundational list can be expanded over time as new entries become necessary. By maintaining an up-to-date whitelist, you can ensure smoother transactions and a more secure payment process for your customers.
If you have any questions or require further assistance with the whitelisting process, do not hesitate to reach out to our support team. We are here to help and ensure that your experience with Finera is secure, efficient, and tailored to your needs.