Transactions are filtered out by Finera mainly when the credit card used has not been whitelisted in our system ("loyal source card mask check failed" notification). Whitelisting is a critical security step that ensures only verified and trusted cards are allowed to transact. If a card has not been whitelisted by providing the first 6 digits and last 4 digits, any transaction attempt will be automatically filtered to maintain the integrity and security of the payment process.
This measure is especially important because Finera does not cater to first-time depositors (FTDs) by default. We require all clients to have a history of successful deposits through another Payment Service Provider (PSP) before initiating transactions with us. To avoid transactions being filtered out, ensure the necessary whitelisting process is completed either manually, by submitting a list of 6+4 card details in CSV format to our support team, or automatically, through a compatible system. If you encounter this issue, please contact our support team for guidance on how to resolve it promptly.